For US orders, Expecting all your GGfly Treasruebox within 2 business day!
All listing products that in stock will be fulfilled and shipped from our Los Angeles Base. We will Check, Sanitize and fulfill your order in 1 business day. This fulfill process is necessary and will go through at least 3 of our crews' check for making sure you and your pets satisfied! Once the fulfill process complete, you will receive notice of your order is on its way to reaching your paw!
Pre-order Buy 1 receive 2 or with a relatively lower price
If the products you are trying to buy is no longer in stock (or if you think it's ok to wait), don't panic, catch the chance! use the pre-order selection BUY 1 RECEIVE 2! Or buy it at a relatively lower price!
WILL MY PRE-ORDER TAKES FOREVER?
NO! we guarantee you will get it within 2 weeks...or even less!
We ships through UPS, USPS, FEDEX, DHL U.S. national wide. DHL and UPS INTERNATIONAL WIDE. In most consequence, we will cover flat ground shipping towards orders over $69. For heavier products, like big furniture and hays, we have already included the shipping fee in prices.
GGfly promises you that:
- Shipping charges based on actual weight and destination
- Excellent, attentive & prompt service
- 100% revolutionary and ecologically-sound product
- Premium GGfly member for free shipping on all orders ( please refer to our member plans )
Return & Exchange Policy
GGfly accepts change if products are damaged or different from the description.
[ ALL GGfly crews are putting 100% effort in providing the best service.]
We will try our best ship the most appropriate products to you, but please forgive the damage happened through the shipping process.
ALL GGfly SELECTED products are durable but its not 'unbreakable', We do not accept change due to pet damage. Please store it in a safe place. THIS IS NOT A TOY FOR PETS OR CHILDREN.
If your package is damaged when you receive it, feel free to reject and return it or take a picture sent to Service@ggfly.store.
Return or exchange We promised our service, and we are 100% negotiable.
Food & treats guaranteed 90 days from purchase. Unused Toys accepted within 30 days from purchase. Sale items, Beds, Crates, Gates, Pens, Potty Units, & Carriers FINAL SALE. All other returns in 30 days of RESELLABLE condition accepted for refund in the same form as payment.
If these days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.